Refund policy

Thank you for shopping with Iris Denim USA! We are committed to ensuring your satisfaction with our jeans. Please read our refund policy carefully to understand your rights and obligations.

**Preorder Items:**

1. **Order Cancellations:**

   - You may cancel your preorder within 24 hours of placing it for a full refund.

   - After 24 hours, preorder cancellations are subject to a 15% restocking fee.

2. **Delivery Delays:**

   - We strive to deliver your jeans within the estimated timeframe. However, please note that delays may occur due to manufacturing or shipping issues. We will keep you informed of any significant delays.

**Returns and Exchanges:**

1. **Eligibility:**

   - To be eligible for a return or exchange, your jeans must be unworn, unwashed, and in the same condition that you received them, with all tags attached.

   - Returns must be initiated within 30 days of receiving your order.

2. **Process:**

   - To initiate a return or exchange, please contact our customer service team at [your email address] with your order number and reason for the return.

   - Once your return is approved, we will provide you with a return shipping label. Please ensure the jeans are securely packaged to prevent damage during transit.

3. **Refunds:**

   - Once we receive and inspect your returned jeans, we will notify you of the approval or rejection of your refund.

   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

   - Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

**Non-Returnable Items:**

1. **Final Sale Items:**

   - Items marked as "final sale" are not eligible for returns or exchanges.

2. **Custom Orders:**

   - Custom-sized or personalized jeans are not eligible for returns or exchanges unless there is a manufacturing defect.

**Damaged or Defective Items:**

   - If you receive a damaged or defective item, please contact us immediately at support@irisdenimusa.com with your order number, name and a photo of the damage. We will work with you to resolve the issue promptly.

**Contact Us:**

If you have any questions or concerns about our refund policy, please contact our customer service team at support@irisdenimusa.com We are here to assist you!